How 11x Unlocked $2.3M in Enterprise Deals & Saved 143 Hours with Delve

Enterprises wouldn’t even let 11x past discovery without the SOC 2 report

11x, an industry leader in AI-driven digital agents, develops autonomous workers like Alice and Julian who empower sales and revenue operations teams. Their AI assistants operate 24/7, streamlining workflows and enabling human teams to focus on strategic, high-value tasks.

Despite quickly gaining traction, 11x hit a critical growth barrier: enterprise clients required SOC 2 Type II compliance before considering their solution. "They wouldn't even look at our product. From the start, we appeared less trustworthy," explains Keith Fearon, Head of Growth at 11x. Without this certification, 11x stood to lose significant business opportunities, including multimillion-dollar contracts.

11x had previously bought a compliance platform, but the experience had been frustrating and inefficient. Their initial SOC 2 Type I certification—which should be the quicker, easier step—took 4 full months to complete. This was alarming considering SOC 2 Type II requires an additional mandatory 3-month observation period on top of all the preparation work. For a fast-moving startup, spending over half a year on compliance posed an existential threat to growth. The process was further hampered by complex, jargon-filled instructions that required extensive involvement from team members across the organization.

The Product

The Delve platform directly integrated with 11x's tech stack and automatically scanned for compliance with AI

When 11x discovered Delve, the decision to switch was straightforward. Unlike their experience with previous compliance platforms, Delve offered a streamlined, efficient approach to compliance that could deliver results quickly.

What immediately stood out was Delve's intuitive interface design. Unlike their old platform's overwhelming checklist of 170 compliance tasks, Delve transformed compliance into an organized workflow. The platform provided actionable insights into their team-, technical-, and company-level compliance posture, showing exactly what needed attention. Team members could easily see which colleagues needed to be involved, which technical systems required integration, and which security practices needed implementation—without the overwhelm of 170 to-dos that felt like a grocery list of randomly sorted items.

"The platform made everything incredibly straightforward," says Fearon. The interface was jargon-free, making it easy for technical and non-technical team members to understand and complete tasks quickly.

Once integrated with 11x's infrastructure, the platform provided real-time monitoring of compliance status and clear visibility into what needed attention. What set Delve apart was its AI automation—when compliance gaps were identified, the platform provided clear, actionable instructions in plain English that were customized to 11x's exact technical setup, something their previous solution couldn't offer.

Delve's integrated monitoring and tracking gave team members complete visibility into compliance progress, eliminating the need for manual follow-ups. The platform's automated scanning continuously monitored their security posture and even used AI to analyze vendor SOC 2 reports for third-party risk assessment. These practical AI features made Delve feel like the "TurboTax for compliance," transforming what was once a painstaking process into a manageable, efficient workflow.

The Result

Delve made for a seamless audit process by helping 11x get audit-ready efficiently and managing the audit from start to finish

Delve's streamlined approach meant team members could complete compliance tasks with minimal disruption to their daily work. The platform automated away most of the heavy lifting, allowing the 11x team to stay focused on their core business and product development.

One of the biggest advantages was Delve's end-to-end audit management. Unlike traditional approaches that force companies to source and negotiate with auditors themselves, Delve handled the entire process seamlessly. The 11x team didn't have to worry about finding qualified auditors, navigating complex fee negotiations, or coordinating the endless back-and-forth communications that typically consume valuable time during an audit.

Throughout the process, whenever questions arose, Delve's responsive team provided clear guidance and quick solutions. This expert support ensured the audit process stayed on track without requiring significant time investment from 11x's team members. What could have been a stressful, time-consuming distraction was transformed into a manageable, confidence-inspiring journey.

The Conclusion

Thanks to Delve, 11x secured $2.3M in contracts, unlocked new product opportunities, and saved 143 employee hours

The impact of working with Delve was immediate and substantial. 11x secured $2.3M in contracts that had previously been stuck in limbo due to compliance requirements. The efficiency of Delve's platform saved the team 143 hours compared to their previous compliance efforts, allowing them to maintain momentum on core business initiatives throughout the entire SOC 2 process.

With compliance in place, 11x was able to confidently build new products that integrated further with client CRMs, knowing they met even the most stringent security standards. "I'd recommend Delve to anyone," says Fearon. "Their product, process, and pace outcompeted our previous compliance platform by a mile."

Delve continues to provide ongoing support and monitoring to ensure 11x remains compliant, serving as a lifelong partner in security and compliance. Since becoming SOC 2 Type II compliant with Delve, 11x has also engaged with Delve for regular penetration testing, HIPAA compliance, and CASA Tier 3 compliance.

Delve’s ongoing support and monitoring ensure 11x remains compliant, making them a lifelong partner in security and compliance. The success story continues as 11x scales its workforce of autonomous agents globally.