Your Questions About Delve, Answered: Support, Time, Pricing & Technical Integration

Getting compliant shouldn't feel like solving a puzzle in the dark. We've heard your questions, and we're here with clear, straightforward answers based on how we actually work with customers.

Support & Expertise

"Do I get a dedicated point of contact?"

Yes. Every Delve customer gets a dedicated Customer Success Manager who will be your primary point of contact throughout your compliance journey. You’ll get to work closely with Jayu and Ross - our incredible skilled customer success leads to explain any and all aspects of the Delve platform.

In fact, you don't just access to them. You get access to our entire team through Slack, including our founders, engineers, and even specialized compliance experts skilled in how to implement SOC 2, handle HIPAA, and implement GDPR.

Delve includes compliance experts in every Slack channel so you never feel worried about whether you’re doing things right.

We're available 365 days a year, 7 days a week - even at midnight on Sundays if you need us.

"Can we have a compliance officer join our client calls?"

Absolutely. We've done this many times before. Our compliance experts regularly join customer calls to help attest to your security posture. If you have a big deal coming up with Paypal, OpenAI, Deel, or any other enterprise - chances are we’ve done it before.

Delve’s expert team is aligned around your biggest goal: closing that enterprise deal and growing your company. We’re here to help you do that, however you need.

"Do you have security engineers who can attest to our security posture?"

Yes. When you complete your greybox penetration test with Delve, our security engineers and penetration testers certified by the OSCP, GXPN, and other bodies will deeply review your architecture and technical implementation and help you fix any gaps present.

Those same security engineers can join your enterprise calls and provide technical attestation. They don't just verify compliance checkboxes – they can discuss your actual security implementation, vulnerabilities that have been remediated, and how you maintain security standards.

Time & Process

"How long does this take end-to-end?"

Based on real customers we serve everyday:

• SOC 2: ~30-minute onboarding, 10-15 hours in the platform, can be completed in 5-7 days
• HIPAA: ~10 hours of work, can be completed in as little as one day
• ISO 27001: ~10-15 hours, if you’re completing ISO 27001 with another framework you’ll get the benefit of cross-mappings that will make it as much as 2x faster!
• GDPR: ~10-15 hours from scratch, but a lot less if you’re already compliant. GDPR is a lot simpler to adhere to for startups than you might think! We also help with a complete legal review of all your documents if you need.

One of our customers (Bland AI) got compliant with SOC 2 in just 7 days before going to audit. Another YC team of just two founders finished SOC 2 in 4 days.

The observation period for SOC 2 Type 2 is typically 3 months, with the final audit taking 1-3 weeks.

"What about the audit? Do you handle the auditor interaction for us?"

Yes, this is one of our key differentiators. When you finish getting compliant in the platform, the next step is often to:

1. Find an auditor
2. Vet them to see if they are credible and won’t be overzealous for your stage
3. Negotiate and engage with them
4. Provide them access to your GRC platform and get them situated over multiple calls
5. Answer any questions they have about the design of your controls and the evidence you have
6. Provide additional evidence they’d like to see.

An auditors goal is to find problems in your set-up, that’s how they seem scrupulous. You don’t have time to waste on satisfying those requests.

That’s one of Delve’s key differentiators: We handle the entire audit process described above, end-to-end. Once you sign with Delve, you don’t pay another dime or interact with anyone else - until you get your signed report in hand in Slack.

This saves you approximately 20 hours per audit.

"Can I get compliant in time for my product launch/deal closing?"

Yes. We've helped companies get compliant in as little as 5 days. For SOC 2, if you dedicate the hours, you can be ready within 1-2 weeks.

We understand the urgency - many customers come to us with pending deals or launches. That's why we provide immediate support and can even start penetration tests at midnight if needed.

If you need a penetration test for a big deal, need a GRC expert to give you confidence before your IT security review, or immediate help getting a new framework online before a big deadline - Delve is your partner for anything and everything.

Pricing & Value

"What's included in the price?"

Everything you need:

• Full platform access with no feature gates or caps
• A complete greybox, manual penetration test
• A dedicated vCISO in every Slack channel
• Unlimited users
• All audit costs for your chosen frameworks
• End-to-end audit management
• 24/7 Slack and Zoom support
• AI-powered features (AI SAST code scanning, AI policy chat, questionnaire autofill, screenshot automation and more)
• Pre-written, auditor-approved policies
• Automated testing and monitoring
• Trust report and compliance badges

"How does renewal pricing work?"

We keep it simple: your price stays the same year over year unless you cross employee thresholds (15, 30, or 45 employees).

"Is the penetration test included?"

A rigorous manual penetration test is included in every single SOC 2 or ISO 27001 contract, not a disguised vulnerability scan with simple validation. We offer advanced  penetration tests with deeper business logic review and complete source code analysis starting at $4,500 for standard tests, or custom pricing for specific needs.

We use US-based, certified testers who provide reports that will pass enterprise security reviews. For special promotions or end-of-month deals, we sometimes include penetration testing in the package.

Technical Integration

"How does this work with our existing tech stack?"

We support over 100 integrations out of the box, including:

• Cloud: All major cloud platform including AWS, GCP, Azure, and Digital Ocean
• Development: GitHub, GitLab, Bitbucket +
• Databases: Supbase, MongoDB, Neon, Pinecone +
• Infrastructure: Railway, Vercel, Fly.io, Render, Heroku +

They are connected via API, and once connected we run automated tests daily to confirm their health and alert you to any compliance issues.

"What if we're using on-premise systems?"

We can handle on-premise systems through our custom integration feature. Any vendor with a domain and some type of API can be integrated. If they don't have an API, we'll work with you to create a manual workaround with our AI agents.

"Do you support niche platforms?"

If it's not in our 100+ pre-built integrations, you can use our "Add Custom Integration" feature. We've helped customers integrate everything from niche healthcare platforms to custom internal tools.

If you get stuck, we'll jump on a same-day Zoom call to help you set it up. One of our team members even built a custom Cerberus integration with no prior experience - it's designed to be that intuitive.

The Bottom Line

We built Delve because we've been in your shoes - trying to close deals while juggling compliance requirements you don't fully understand. That's why we don't just give you software. We become your compliance team.

Whether it's joining your sales calls, managing your audit, or helping you fix a failing test at 11 PM, we're here to make compliance as painless as possible so you can focus on building your business.

Ready to get started? Most customers are compliant within a week. Let's make it happen.